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We started HipChat because we were frustrated with pointless meetings, long email threads, and taking forever to make a decision. Like many people, we tried to use AIM to collaborate, but it just wasn't good enough.
During the development of HipChat we held very few meetings, sent almost no email, and every decision we made was in HipChat. We even set up temporary walls in our office to simulate co-workers in different places.
We are boot-strapped for cash.
We created HipCal. Plaxo liked it, so we went to work for them. We created Plaxo Pulse. Comcast liked it, so we went to work for them. HipChat is our current baby.