Is HipChat available in other languages?
The UI of HipChat is currently only available in English. We have plans to provide translations in other languages in the near future. You can still communicate using HipChat in your local language.
How does the 30-day free trial work?
Go ahead, kick the tires. You have full-featured HipChat for 30 days. We know you'll love it, that's why we don't ask for your credit card up front. After 30 days you'll need to upgrade to a paying account or you'll automatically be put on our free plan for 5 users.
What forms of payment do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, Discover.
Can I cancel any time?
Yes. Once you cancel your account, you'll be responsible for charges incurred for that billing period, but you won't be charged again.
Do I have to sign a long-term contract?
Nope. You'll be charged monthly and you can cancel anytime. If you cancel, you'll only be charged for the current billing period. You won't be charged again after that.
Have more questions?
Check out our help site
Who can see our chats and files? Do you read them?
Your team's privacy and security is our #1 priority. We've taken measures to make sure no one outside of your team can access your chats and files. Of course, we will not view your team/company data.
Is HipChat secure?
Only your group members can browse chat history and files, and all chat communication is done over an SSL encrypted connection — the same technology used by online retailers and banks.
Can I pay yearly?
We're happy to accommodate customers looking for yearly billing. Just contact us to get your team set up.
How does the 5 user free plan work?
HipChat is full-featured and free for teams with 5 users or fewer. When you add a 6th user, you'll have to upgrade to a paid plan and be charged $2/user/month for all 6 users. You will be automatically placed on the free plan when your trial expires.